Report a Bug

Help us improve AraPulse by reporting any issues you've encountered. Your detailed reports help us fix problems quickly.

Before You Report

📖

Check Documentation

Review our API documentation to ensure you're implementing correctly

🔍

Search Known Issues

Check if your issue has already been reported or is a known limitation

🔄

Try Again

Some issues may be temporary - try reproducing the issue again

What Type of Issue Are You Experiencing?

⚡

API Issues

Authentication, rate limits, response errors, or API timeouts

🎵

Voice Quality

Audio artifacts, incorrect pronunciation, or voice inconsistencies

💻

Dashboard Problems

Interface bugs, loading issues, or feature malfunctions

💳

Billing & Account

Payment issues, usage tracking, or account access problems

📱

Mobile Issues

Mobile app bugs or mobile website compatibility problems

🔗

Integration Issues

SDK problems, webhook failures, or third-party integration bugs

Bug Report Details

Please provide as much detail as possible to help us reproduce and fix the issue quickly.

Your Name

Email Address *

Account/User ID

Issue Category *

Severity *

Bug Summary *

Detailed Description *

Steps to Reproduce *

Browser/Platform

Operating System

API Endpoint (if applicable)

Error Message/Code

Request ID/Trace ID

Sample Code (if applicable)

Expected Behavior

Actual Behavior

Additional Information

Frequency

I've checked the documentation and this isn't expected behavior

I can consistently reproduce this issue

I'd like to be contacted with updates about this bug

What Happens Next?

📧

Immediate Confirmation

You'll receive an email confirmation with your bug report ID

Within 5 minutes

🔍

Initial Review

Our team will review and categorize your report

Within 24 hours

🛠️

Investigation

We'll investigate and may reach out for additional information

1-3 business days

✅

Resolution

Bug fix deployed and you'll be notified of the resolution

Varies by severity

Bug Priority Levels

🚨

Critical

Service completely down or major security issue

Response: 2 hours

🔥

High

Major feature broken affecting many users

Response: 8 hours

⚠️

Medium

Minor feature issue with workaround available

Response: 24 hours

📝

Low

Cosmetic issues or feature enhancements

Response: 3-5 days

Recently Fixed Bugs

✅ Fixed

API rate limiting false positives

Fixed issue where valid requests were being incorrectly rate limited during peak hours

Fixed: January 15, 2025

✅ Fixed

Voice cloning timeout errors

Resolved timeout issues when processing longer voice samples for custom voice creation

Fixed: January 12, 2025

✅ Fixed

Dashboard audio player controls

Fixed playback controls not responding correctly in Safari browser

Fixed: January 10, 2025

✅ Fixed

Webhook delivery failures

Improved webhook reliability and added automatic retry mechanism

Fixed: January 8, 2025

Thank You for Helping Us Improve! 🛠️

Bug reports are invaluable for maintaining the quality and reliability of AraPulse. Every report helps us build a better platform.

500+Bugs fixed this quarter

95%Fixed within SLA

12hrsAverage fix time