Write to a person
No ticket system, and no chat widget pretending to be one. Mail goes to the team that builds the platform — pick the address that matches, or start with the form.
Start the email here
Submitting opens your own mail app, addressed to support@arapulse.com with these details filled in. Write the message itself there — the reply lands in your inbox, not in a queue.
- Say what happened. What you did, what you expected, what you got instead — that is usually enough for us to reproduce it.
- Include your account email if it differs from the address you are writing from.
- Keep your copy. The email is sent from your own client, so the thread stays in your own sent folder.
Nothing is stored on this page — the details above only ever travel inside the email you send.
Six inboxes, each with a job
These are the addresses the site actually routes mail to. Write to the right one and you skip a hop; there is no phone number and no office address because neither exists.
| Address | For | Read first |
|---|---|---|
| support@arapulse.com | Product help, accounts, billing — anything you are stuck on | Documentation |
| press@arapulse.com | Journalists and media: questions, quotes, brand assets | Press kit |
| careers@arapulse.com | Applications and questions about open roles | Careers |
| privacy@arapulse.com | Privacy questions, data requests and GDPR | Privacy policy |
| dmca@arapulse.com | Copyright and takedown notices | DMCA policy |
| legal@arapulse.com | Contracts, terms and everything else legal | Terms |
Some answers are already published
Is something down?
The status page probes every service in the stack live — if a session will not start, look there before writing.
/status →Getting started?
The quickstart walks from an empty account to a first live session, key by key.
/docs →Building an integration?
The API reference covers keys, session tokens and every endpoint the platform serves.
/api-docs →Asking about limits?
Plan quotas and what each tier includes are stated in full on the pricing page — nothing is hidden behind a sales call.
/price →Locked out?
Sign-in is handled by our identity provider, so account access starts from the sign-in page, not from an email to us.
/sign-in →Reporting content?
The content policy states what is and is not allowed on the platform; copyright notices go to the DMCA inbox above.
/content-policy →
Rather just open your mail app?
One address covers everything you are unsure about.